# PWS (PhotoRobot support programme) > PhotoRobot's support programme providing a single point of technical responsibility for the imaging workflow. Also known as: PWS, PhotoRobot PWS, Premium Warranty Support. Category: E-commerce and workflow. PWS is PhotoRobot's support programme for operational continuity. It provides a single point of technical responsibility for a customer's PhotoRobot production imaging workflow: software, hardware, cameras, lighting, licensing, networking and cloud outputs. ## How PhotoRobot uses it PWS was historically understood as a hardware warranty (the FAQ refers to the Premium Warranty Support Agreement); today its core is software, firmware, licensing, networking and expert diagnostics. Support runs ticket-first through support.photorobot.com during Czech working hours, escalating as needed from ticket to visual guidance, remote session (Splashtop SOS), on-site visit and factory repair or RMA. Response levels and coverage are set in the individual offer. ## See on photorobot.com - [PhotoRobot PWS programme](https://www.photorobot.com/pws) - [Support](https://www.photorobot.com/support) ## Related terms - [SLA (service level agreement)](https://www.photorobot.com/glossary/sla): A contract that defines the service levels a provider commits to, such as response times. - [RMA (return merchandise authorisation)](https://www.photorobot.com/glossary/rma): The authorised process for returning faulty equipment to the manufacturer for repair or replacement. - [Remote support](https://www.photorobot.com/glossary/remote-support): Diagnosing and fixing a system over the internet, with the customer's consent, instead of on site. - [PhotoRobot Account](https://www.photorobot.com/glossary/photorobot-account): The customer portal for PhotoRobot users, licences, billing, downloads, API keys and support. ## Where this term appears on photorobot.com Mentioned on 8 pages. Most relevant: - [PhotoRobot PWS](https://www.photorobot.com/pws): PhotoRobot PWS provides a single point of technical responsibility for your PhotoRobot production imaging workflow. - [Support Contracts for PhotoRobot Customers](https://www.photorobot.com/videos/support-contracts): This video guide covers the three different types of service plans: the Premium Worldwide Support (PWS) Contract, the Standard Support Contract, and the Ad-Hoc Service Contract. - [PhotoRobot FAQs](https://www.photorobot.com/faq): + Is there a maintenance program that guarantees that the system is constantly updated and operational? YES - the Premium Warranty Support Agreement provides a permanent hardware guarantee, continuous… - [PhotoRobot Support](https://www.photorobot.com/support): …etc.) Travel Expenses Technician's travel expenses (airplane tickets, accommodation) PWS Contract Best Choice The Premium Worldwide Support (PWS) Contract is paid one-time annually, and fully covers… - [A Smarter PhotoRobot Account - Rebuilt for Admins](https://www.photorobot.com/blog/smarter-photorobot-account): …capacity stays visible before it becomes a blocker Licenses & support – robot support (PWS) and local application licenses with active, expiring, and expired counts A Design to Fully Support Your… - [PhotoRobot _Controls 2.12.5. New Features & What’s Next](https://www.photorobot.com/blog/controls-app-updates-new-features): …for the exceptional work on the account interface, billing, subscription handling, and PWS/Batches functionality. - [PhotoRobot Warranty Terms](https://www.photorobot.com/legal/warranty): PWS is PhotoRobot’s operational-continuity program for the production imaging workflow. - [PhotoRobot Warranty Terms v1.1](https://www.photorobot.com/legal-version/warranty-v1-1): PWS is PhotoRobot’s operational-continuity program for the production imaging workflow.