FAQ

Frequently asked questions

How long does it take to capture all my product images with PhotoRobot?

One product spin (usually captured from 24-36 angles) is typically shot (depending on the camera and lights used) within 10-20 seconds.

Multiple cameras can be triggered simultaneously at the same tame at each angle of the rotation - to take various angles of top-view. For example with 4 cameras and 36 images per spin, 144 images are captured in approx. 20 seconds...

Spin-images, still-images, marketing images and planograms are captured automatically in one batch.

Surprisingly - logistics related to product preparation for photography usually take longer than the automated photography, image processing and delivery in total (that is why PhotoRobot_controls give special attention to in-studio logistics to maximize total productivity).

How Fast is the image processing?

The whole batch of product images is post-processed in the cloud in approx. 1 minute - depending on the complexity of the functions used. This process is running in the background while another product is being captured - its speed does not hinder the overall studio productivity.

How precise is PhotoRobot object positioning?

Thanks to the PhotoRobot real-time operating system, the position of the object is checked 1000 times per second - so even in non-stop capturing, where images are shot on the fly - without stopping the machine - the angle error is lower than 1° (and at lower shooting speeds even better, of course).

Are there alternatives to the default PhotoRobot workflow?

There are many options for configurations with limited internet access, special RAW file development, UV, IR and other photography techniques… - just ask PhotoRobot consultants for further options.

Is it possible to create 3D models with PhotoRobot?

YES - not only still and spin images, but also photometric 3D models can be produced on PhotoRobot hardware. Ask your distributor for available software solutions and their integration best-practices.

Who is a typical PhotoRobot user?

Large or small e-shoppers or online retailers, photography studios, manufacturers, museums etc.

Each of the mentioned kinds of clients requires a little different workflow and outputs - that are all covered by PhotoRobot_controls software suite.

If photographed items are not extremely artistic or vintage (where special rules apply), clients with less than 300 items usually prefer PhotoRobot photography services instead of on-boarding of PhotoRobot technologies. There are proven setups for small clients with 1000+ items, very productive machines for 3000-5000 item portfolios, while clients with 20.000+ items achieve massive savings on imagery production.

The most dynamic project yet delivered 1.600.000 images within 3 weeks using 3 multi-cam workspaces (Snap36 studio Chicago, November 2018).

What do I need spin photography for?

PhotoRobot prepares  standardized product imagery for you (galleries of still images, planograms etc.) - and spin photography is created at the same time.

So once you spend some time preparing items for photography, you get all the possible outputs at once - with a high resolution, expected file-formats and naming conventions.

Image spins with deep zoom function increase sales, reduce returns, help the seller gain a better reputation - and surprisingly, do not cost more than standard imagery.

Where can the imagery be used?

Simply wherever standard images can be used. Spin and zoom functions are integrated into a free spin-viewer that is easy to integrate into any web page or e-shop (with all the batch and bulk integration functions).

Images can be downloaded in any available resolution for off-line usage or 3rd party solutions.

Is it complicated to operate PhotoRobot systems?

NO - The user interface is modern, web-based, user friendly and simplified - so the operator can see on the screen only the controllers needed for the current operation.

Each user role has a specific interface covering the given task - with clear optical or acoustic notifications in case of an unexpected situation - so the user interaction is minimized to achieve maximum productivity.

To simplify the interaction between the operator and the robots, many operations are fully automated, or just triggered by a keyboard shortcut - or by reading a barcode - so time-consuming keyboarding is reduced to the minimum.

Various training programs for operators are available to get familiar with the whole system and operate it naturally.

All operations are logged with a timestamp - so the studio manager can (based on visual reports) easily discover operators with lower productivity or quality issues - and help them to get back on track.

Is it possible to co-operate over multiple studios and office locations?

YES - the cloud-based system is great to allow more studios to shoot into the same project simultaneously, while data can be edited, supervised and published anywhere in the world where internet connection is available.

Is PhotoRobot a competitor to my existing team of photographers?

NO. Your photographers can finally do their job - creative photography, light setup, styling etc. - while PhotoRobot does all the repetitive stuff - without errors - and in a pre-defined structure, followed by detailed work reports.

Is PhotoRobot hardware expensive?

NO :-) - although the hardware is very robust and stable, its cost is reasonable.

The entry-level machine (for example the CASE - suitable for self-installation) is easy to deliver worldwide, can be used with a free version of our PhotoRobot_controls software - and its price (including transportation to the final destination) is comparable to the cost of a camera and a set of lights.

Multiple-machine installations including lights, delivery, installation, integration, training etc. are usually in the range €30-60k - and special production lines usually do not exceed €100k.

Is there an initial cost for the software package?

NO - all the licenses are charged on a monthly basis and an administrator at the client site assigns licenses to the users for the given period.

All the data storage is charged based on the volume of data storage - while the cost per GB drops down as the volume grows.

Unnecessary data can be deleted to optimize the total cost (with 1 month recovery period).

How can I choose the best configuration of the hardware and software I need?

Experienced PhotoRobot consultants are happy to prepare the best-fitting configuration of robots - to cover the production needs of each client and bring maximal benefits.

All the networking, connectivity, lighting, cameras, robots, studio size and location, product portfolio and many other points are taken into account when preparing the right solution - with a special emphasis on modularity and later updates related to the client’ growth.

Can I install the robots myself?

YES - especially true for simple installations - typically with one robot, a single camera and a simple light setup, the configuration can be installed by the user.

To increase the productivity, it is recommended to get an initial training (for the assembly and operation of the machine) - at a PhotoRobot distributor - or at the client’s site.

For complex installations, it is recommended to have a PhotoRobot installation team and experienced PhotoRobot instructors on-site - to guarantee perfect integration with other systems and to get all the operators perfectly trained.

Is there a maintenance program that guarantees that the system is constantly updated and operational?

YES, there is the Premium Warranty Support agreement  which provides a permanent hardware warranty, continuous software updates and technical support.

How long does it take to get the robots installed?

Most machines are instantly available in stock - but to get the project perfectly organized and fine-tune it, allow 1-3 months for a fully functional installation with a perfectly trained team.

Is it possible to integrate PhotoRobot_ controls with our existing systems?

YES - there is a wide range of import and export structures to get a dynamic connection with existing systems at the client’s site.

Shooting lists (database of items to be photographed) can be imported to new or existing projects - even in the situation when the project is currently being photographed! Not only can new items be imported, but also new variables (for example if an additional SKU is to be added to fit later exports for another trading partner).

Images are delivered via a built-in spin viewer (easy to integrate into any existing webpage), secured dynamic feeds - or by a single click download. The data structure is based on a wide range of variables, making it possible to create nearly any format on the fly - or pre-defined templates for Amazon, Home Depot, Grainger, Schneider, Lowes, Johnstone and others can be used…

Each project can be exported in various formats.

Is it possible to become a PhotoRobot distributor?

YES, local partners are warmly welcome. Detailed knowledge of all PhotoRobot systems and sophisticated servicing background is required to keep the highest PhotoRobot standards.

It is also possible to act as an intermediary partner, while delivery and support are provided directly by PhotoRobot teams.