Monitoring contract

Category: E-commerce and workflow

A monitoring contract is an agreement between an integrator and a customer that defines uptime targets, throughput metrics, error thresholds and alert channels for an integration. Without it, a healthy integration means different things to different stakeholders.

How PhotoRobot uses it

PhotoRobot Academy teaches to sign it before deployment and before switching to automatic publishing. Covered in module B26.

  • Automatic publishing: Making finished images available online immediately after capture and processing, without manual upload.
  • SLA (service level agreement): A contract that defines the service levels a provider commits to, such as response times.
  • Integrator: A software engineer who connects PhotoRobot to ERP, PIM, DAM or e-commerce systems.

Browse the full glossary A–Z