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Getting Started - PhotoRobot User Support Manual
This PhotoRobot Troubleshooting User Manual describes solutions to common issues, including: hardware installation, cameras, robots, lights, editing and post production.
Note: For more detailed information on the initial set up and configuration of PhotoRobot hardware and software, see the Getting Started PhotoRobot User Manual.
If CAPP does not recognize your camera, ensure that no other software connected to the camera is running on your computer.
Typical examples of such software include the EOS Utility from Canon.
Also check that the camera is connected via USB to the computer. Sometimes an issue can occur with the cable, so if necessary try replacing it with an alternate USB cable.
In case LiveView displays only a black screen, check the Exposure simulation setting on your Canon camera and ensure that it is turned off.
If CAPP does not see your robot, always check in order that:
When the lighting does not remain consistent between frames with strobe lights, try reducing the speed of the robot.
It might be that the robot is performing the sequence too quickly and not providing enough time for the lighting to recharge itself.
If this does not correct the issue, you can also try to reduce light intensity (in order for the lights to recharge quicker), or use more expensive lights. In general, Broncolor tends to charge faster than FOMEI.
If experiencing a blank screen in edit mode, check that your computer has a graphic card with at least 2GB of memory.
When using Windows, you might need to configure the Controls App to run in Performance mode. To do this, follow these steps:
The Canon EOS DSLR Series delivers high-quality images, fast autofocus, and versatility, making it ideal for both photography and video production.
The Canon EOS Rebel Series offers beginner-friendly DSLR cameras with solid image quality, intuitive controls, and versatile features. Ideal for photography enthusiasts, these cameras provide reliable autofocus, vari-angle touchscreens, and Full HD or 4K video recording.
The Canon EOS M Mirrorless Series combines compact design with DSLR-like performance. Featuring interchangeable lenses, fast autofocus, and high-quality image sensors, these cameras are great for travelers and content creators seeking portability without sacrificing image quality.
The Canon PowerShot Series offers compact, user-friendly cameras for casual shooters and enthusiasts. With models ranging from simple point-and-shoots to advanced zoom cameras, they provide convenience, solid image quality, and features like image stabilization and 4K video.
The Canon Close-Up & Handheld Cameras are designed for detailed, up-close photography and video. Compact and easy to use, they offer precision focus, high-resolution imaging, and versatile macro capabilities—perfect for vlogging, product photography, and creative close-ups.