Here you can find solutions to all common issues, from installation to cameras, robots, lights, editing and post-production.
Make sure no other software that connects to the camera is running on your computer. Typical examples of such software is EOS Utility from Canon.
Check that your camera is connected to the computer via USB. There might be also issue with the USB cable, try to replace it with another one.
Make sure the Exposure simulation setting on your Canon camera is turned off.
Make sure robot is connected via ethernet cable to your local network. Your computer must be on the same local network and there should be no firewall or proxy between you and the robot.
Try to reduce the speed of the robot. It’s possible that you’re going too fast and your light does not have enough time to recharge itself.
You can also try to reduce the light intensity (light will recharge faster) or use more expensive lights (Broncolor in general charges faster than Fomei).
Make sure your computer has a graphics card with at least 2GB of memory.
On Windows you might need to configure the Controls App to run in Performance mode: