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PhotoRobot Troubleshooting User Support Manual

This PhotoRobot Troubleshooting User Manual describes solutions to common issues, including: hardware installation, cameras, robots, lights, editing and post production. 

Note: For more detailed information on the initial set up and configuration of PhotoRobot hardware and software, see the Getting Started PhotoRobot User Manual.

Cameras

Controls App does not recognize my camera

If CAPP does not recognize your camera, ensure that no other software connected to the camera is running on your computer.

Typical examples of such software include the EOS Utility from Canon.

Also check that the camera is connected via USB to the computer. Sometimes an issue can occur with the cable, so if necessary try replacing it with an alternate USB cable.

LiveView is black

In case LiveView displays only a black screen, check the Exposure simulation setting on your Canon camera and ensure that it is turned off.

Robots

Controls App does not recognize my robot

If CAPP does not see your robot, always check in order that:

  1. The robot is connected via ethernet to the local network.
  2. The computer is on the same local network.
  3. There is no firewall set up between the local network and the robot.
  4. The robot is powered on. In some cases, it may simply be that the robot power is not on.

Lights

Lighting is inconsistent between frames with strobe lights

When the lighting does not remain consistent between frames with strobe lights, try reducing the speed of the robot. 

It might be that the robot is performing the sequence too quickly and not providing enough time for the lighting to recharge itself.

If this does not correct the issue, you can also try to reduce light intensity (in order for the lights to recharge quicker), or use more expensive lights. In general, Broncolor tends to charge faster than FOMEI.

Editing

I receive a blank screen when editing

If experiencing a blank screen in edit mode, check that your computer has a graphic card with at least 2GB of memory.

When using Windows, you might need to configure the Controls App to run in Performance mode. To do this, follow these steps:

  1. Launch the Settings app.
  2. Browse to System > Display > Graphics settings (find by scrolling down).
  3. Browse for a classic app, select from the disk: C:\Program Files\PhotoRobot Controls\PhotoRobot Controls.
  4. Set graphics preference to High performance.

EOS DSLR Series

EOS Rebel Series

EOS M Mirrorless Series

PowerShot Series

Close-Up / Handheld

The Canon EOS DSLR Series delivers high-quality images, fast autofocus, and versatility, making it ideal for both photography and video production.

Model
Computer
Connection
LAN
Wi-Fi
Sensor Size
Max Sensor
Resolution (MP)
Max Video
Resolution
EOS-1D Mark III
USB 2.0
No
No
APS-H
10.1
1080p at 30 fps
EOS-1Ds Mark III
USB 2.0
No
No
Full Frame
21.1
Not available
EOS-1D Mark IV
USB 2.0
No
No
APS-H
16.1
1080p at 30 fps
EOS-1D X
USB 2.0
No
No
Full Frame
18.1
1080p at 30 fps
EOS-1D C
USB 2.0
No
No
Full Frame
18.1
4K at 24 fps
EOS-1D X Mark II
USB 3.0
No
No
Full Frame
20.2
4K at 60 fps
EOS-1D X Mark III
USB 3.1
No
No
Full Frame
20.1
4K at 60 fps
EOS 5D Mark II
USB 2.0
No
No
Full Frame
21.1
1080p at 30 fps
EOS 5D Mark III
USB 2.0
No
No
Full Frame
22.3
1080p at 30 fps
EOS 5D Mark IV
USB 3.0
No
Yes
Full Frame
30.4
4K at 30 fps
EOS 6D
USB 2.0
No
Yes
Full Frame
20.2
1080p at 30 fps
EOS 6D Mark II
USB 2.0
No
Yes
Full Frame
26.2
1080p at 60 fps
EOS 7D
USB 2.0
No
No
APS-C
18.0
1080p at 30 fps
EOS 7D Mark II
USB 3.0
No
No
APS-C
20.2
1080p at 60 fps
EOS 90D
USB 2.0
No
Yes
APS-C
32.5
4K at 30 fps
EOS 850D
USB 2.0
No
Yes
APS-C
24.1
4K at 25 fps

The Canon EOS Rebel Series offers beginner-friendly DSLR cameras with solid image quality, intuitive controls, and versatile features. Ideal for photography enthusiasts, these cameras provide reliable autofocus, vari-angle touchscreens, and Full HD or 4K video recording.

Model
Computer
Connection
LAN
Wi-Fi
Sensor Size
Max Sensor
Resolution (MP)
Max Video
Resolution
EOS Rebel T8i
USB 2.0
No
Yes
APS-C
24.1
4K at 24 fps
EOS Rebel SL3
USB 2.0
No
Yes
APS-C
24.1
4K at 24 fps
EOS Rebel T7
USB 2.0
No
No
APS-C
24.1
1080p at 30 fps
EOS R Mirrorless Series
USB 3.1
No
Yes
Full Frame / APS-C
Varies
Up to 8K
EOS R1
USB 3.2
No
Yes
Full Frame
24
6K
EOS R5 Mark II
USB 3.2
No
Yes
Full Frame
45
8K
EOS R5
USB 3.1
No
Yes
Full Frame
45
8K
EOS R6 Mark II
USB 3.2
No
Yes
Full Frame
24.2
4K at 60 fps
EOS R6
USB 3.1
No
Yes
Full Frame
20.1
4K at 60 fps
EOS R8
USB 3.2
No
Yes
Full Frame
24.2
4K at 60 fps
EOS R10
USB 3.2
No
Yes
APS-C
24.2
4K at 60 fps
EOS R50
USB 3.2
No
Yes
APS-C
24.2
4K at 30 fps
EOS R100
USB 2.0
No
Yes
APS-C
24.1
4K at 24 fps
EOS R7
USB 3.2
No
Yes
APS-C
32.5
4K at 60 fps
EOS R3
USB 3.2
Yes
Yes
Full Frame
24.1
6K
EOS RP
USB 2.0
No
Yes
Full Frame
26.2
4K at 24 fps
EOS Ra
USB 3.1
No
Yes
Full Frame
30.3
4K at 30 fps

The Canon EOS M Mirrorless Series combines compact design with DSLR-like performance. Featuring interchangeable lenses, fast autofocus, and high-quality image sensors, these cameras are great for travelers and content creators seeking portability without sacrificing image quality.

Model
Computer
Connection
LAN
Wi-Fi
Sensor Size
Max Sensor
Resolution (MP)
Max Video
Resolution
EOS M50 Mark II
USB 2.0
No
Yes
APS-C
24.1
4K at 24 fps
EOS M200
USB 2.0
No
Yes
APS-C
24.1
4K at 24 fps
EOS M6 Mark II
USB 3.1
No
Yes
APS-C
32.5
4K at 30 fps

The Canon PowerShot Series offers compact, user-friendly cameras for casual shooters and enthusiasts. With models ranging from simple point-and-shoots to advanced zoom cameras, they provide convenience, solid image quality, and features like image stabilization and 4K video.

Model
Computer
Connection
LAN
Wi-Fi
Sensor Size
Max Sensor
Resolution (MP)
Max Video
Resolution
PowerShot G5 X Mark II
USB 2.0
No
Yes
1.0-type
20.1
4K at 30 fps
PowerShot G7 X Mark III
USB 2.0
No
Yes
1.0-type
20.1
4K at 30 fps
PowerShot SX70 HS
USB 2.0
No
Yes
1/2.3-inch
20.3
4K at 30 fps

The Canon Close-Up & Handheld Cameras are designed for detailed, up-close photography and video. Compact and easy to use, they offer precision focus, high-resolution imaging, and versatile macro capabilities—perfect for vlogging, product photography, and creative close-ups.

Model
Computer
Connection
LAN
Wi-Fi
Sensor Size
Max Sensor
Resolution (MP)
Max Video
Resolution
EOS RP
USB 2.0
No
Yes
Full Frame
26.2
4K at 24 fps
EOS 90D
USB 2.0
No
Yes
APS-C
32.5
4K at 30 fps
iPhone
Lightning (USB 2.0)
No
Yes
Varies
Up to 48
Up to 4K at 60 fps