PWS (PhotoRobot support programme)
Also known as PWS, PhotoRobot PWS, Premium Warranty Support. Category: E-commerce and workflow
PWS is PhotoRobot's support programme for operational continuity. It provides a single point of technical responsibility for a customer's PhotoRobot production imaging workflow: software, hardware, cameras, lighting, licensing, networking and cloud outputs.
How PhotoRobot uses it
PWS was historically understood as a hardware warranty (the FAQ refers to the Premium Warranty Support Agreement); today its core is software, firmware, licensing, networking and expert diagnostics. Support runs ticket-first through support.photorobot.com during Czech working hours, escalating as needed from ticket to visual guidance, remote session (Splashtop SOS), on-site visit and factory repair or RMA. Response levels and coverage are set in the individual offer.
See on photorobot.com
Related terms
- SLA (service level agreement): A contract that defines the service levels a provider commits to, such as response times.
- RMA (return merchandise authorisation): The authorised process for returning faulty equipment to the manufacturer for repair or replacement.
- Remote support: Diagnosing and fixing a system over the internet, with the customer's consent, instead of on site.
- PhotoRobot Account: The customer portal for PhotoRobot users, licences, billing, downloads, API keys and support.
Where this term appears on photorobot.com
Mentioned on 8 pages of photorobot.com:
- PhotoRobot PWS (Page)
PhotoRobot PWS provides a single point of technical responsibility for your PhotoRobot production imaging workflow. - Support Contracts for PhotoRobot Customers (Video)
This video guide covers the three different types of service plans: the Premium Worldwide Support (PWS) Contract, the Standard Support Contract, and the Ad-Hoc Service Contract. - PhotoRobot FAQs (Page)
+ Is there a maintenance program that guarantees that the system is constantly updated and operational? YES - the Premium Warranty Support Agreement provides a permanent hardware guarantee, continuous… - PhotoRobot Support (Page)
…etc.) Travel Expenses Technician's travel expenses (airplane tickets, accommodation) PWS Contract Best Choice The Premium Worldwide Support (PWS) Contract is paid one-time annually, and fully covers… - A Smarter PhotoRobot Account - Rebuilt for Admins (Blog)
…capacity stays visible before it becomes a blocker Licenses & support – robot support (PWS) and local application licenses with active, expiring, and expired counts A Design to Fully Support Your… - PhotoRobot _Controls 2.12.5. New Features & What’s Next (Blog)
…for the exceptional work on the account interface, billing, subscription handling, and PWS/Batches functionality. - PhotoRobot Warranty Terms (Trust Center)
PWS is PhotoRobot’s operational-continuity program for the production imaging workflow. - PhotoRobot Warranty Terms v1.1 (Trust Center)
PWS is PhotoRobot’s operational-continuity program for the production imaging workflow.